FAQs

Ideally, yes. Individual access helps participants use features like the chat function more easily. However, we understand that’s not always possible. If participants are attending in small groups, we suggest nominating one person to type or ask questions on the group’s behalf.

We’re really sorry, but recordings aren’t permitted without prior permission. We appreciate your understanding. If you would like to explore recording options for your session please contact us to discuss.

Course recordings are for the ticket purchaser only. We know this may be disappointing, but sharing access beyond the purchaser reduces our ability to continue offering support to the wider community.

“PDA for Educators” is more in-depth and includes opportunities for discussion, so it’s best for schools already supporting PDA learners. “Working with and supporting PDA children (Education)” offers an introduction to PDA and is ideal if awareness is just beginning to grow in your setting.

As a small charity, we do not charge VAT on training courses, so tax receipts are not applicable.

Yes, we offer online training for organisations outside the UK. Sessions are delivered in English during GMT/BST hours (typically between 9am–9pm UK time), and payment must be made in GBP. While content is based on UK practices, we welcome international attendees.

The duration of each course is available on our organisation training page. For organisation bookings, we usually work with group sizes of up to 50 people to allow space for questions and discussion. Larger groups can be accommodated, please get in touch to discuss options.

Yes, we regularly adapt our sessions to meet specific needs or focus areas (e.g. education, health, social care). Please contact us to explore what’s possible within your budget and timeframe.

Some of our courses are CPD accredited, please check the course description or get in touch if you need confirmation for a specific session.

CPD courses offer CPD certification for every attendee. We do not offer attendance certificates for non CPD courses.

Our training is designed to be live and interactive, so we do not offer recordings without prior discussion. Please contact us to discuss recording options and costs.

We provide a black and white version of our slides in notes format to support note taking during the session. Our training is designed to be delivered live and full copies of courses are not as helpful outside of a live session. You can find more information and support on our website.

For live sessions that state a recording will be available; recordings are made available 5-10 working days after the training has finished. Please note this will be after the second session for two part courses. Once the full training is complete, you’ll receive an email with access details via our training hub. Please check your spam or junk folders in case the email is filtered. If you still haven’t received it after 10 days please contact us.

We’re sorry you haven’t received your recording yet. Recordings are made available 5-10 working days after the training has finished , this will be after the second session for two part courses. Recordings are sent to the email address used when booking. Please check your junk or spam folder first. If it’s not there, contact us with your booking details and we’ll be happy to help.

Slides are sent via email both before and after the course. These sometimes end up in junk or spam folders, so please check there first. If you still can’t find them, email us and we will resend them directly to you.

CPD certificates are provided by the CPD certification service after end of the full course to the email address used when booking. Please allow up to 31 days. If you haven’t received yours after this time, get in touch with us and we’ll check for you.

Some of our live courses are recorded and this will be detailed in the course description. If you are unsure if the course is recorded please contact us before purchase.

Yes, we offer group pricing for bookings of 5 or more attendees. Please email us to discuss your group’s needs.

We want our training to be accessible to as many people as possible. If financial difficulty may prevent you from joining, please contact us to explore options.

If your name or email wasn’t included at the time of booking, the organiser will need to contact us with the order number, your name and email, and we’ll make sure your details are updated so you can access the session and receive follow-up materials.

You can transfer to another course up to 24 hours before the session. Refunds are available up to 7 days before the course. Unfortunately, we’re not able to offer transfers or refunds within 24 hours of the start time. Please email us to arrange a transfer or refund.

We have 3 different subscription options for parents and carers and 3 for professionals. Please see our subscription page for full details of everything that is included.

Access is for individual use only. We’re a small charity, and our training is one of the ways we fund our work. Sharing access reduces our ability to continue offering support to the wider community. We appreciate your understanding.

Please check your spam or junk folder first. If it’s not there, please email us at training.support@pdasociety.org.uk with your booking details.

Yes, any slides or additional resources available with a course will be made available via the training hub. Please note not all courses have additional slides or resources.

Monthly subscriptions can be cancelled prior to the next month on a rolling basis. Refunds are not available for yearly subscriptions so please check you would like to access the full year plan before purchasing.

We offer individual purchase options for most content on our training hub. There is some subscriber only content. We also offer a free subscription.

You can browse our content without an account. To access any of our content you will need to sign up for individual purchases, a subscription or free membership.

Please check your junk or spam folder first. If you still haven’t received anything please email training.support@pdasociety.org.uk and we’ll be happy to help.

You can log in using the link provided in your welcome email. If you’ve lost the email, go to the training hub login page and use the "Forgot password?" link to reset your details.

Visit the training hub login page and click "Forgot password?" Enter your email address, and a reset link will be sent to you. Check your spam folder if it doesn’t arrive within a few minutes.

Yes. Please email us with your order number and the new email address you'd like to use. We’ll update your account and resend your login information if needed.

Your training hub account is for individual use only. This helps us ensure that the right person receives the certificate, resources, and follow-up information. If someone else needs access, they’ll need to register separately.